Privacy Policy
This Privacy Policy describes how OK Nyla ("we", "us", or "our") collects, uses, and protects your personal information when you use our platform and services (the "Service"). By using the Service, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
- Contact information: Name, email address, phone number, and organization name.
- Account information: Login credentials and account preferences.
- Communication data: SMS messages, email content, and related metadata sent or received through the Service.
- Usage data: Information about how you interact with the Service, including pages visited, features used, and timestamps.
- Device information: Browser type, operating system, and IP address.
2. How We Use Your Information
We use your information to:
- Provide, operate, and maintain the Service.
- Send SMS messages and emails on behalf of organizations using our platform.
- Process transactions and manage your account.
- Communicate with you about service updates, support, and security.
- Improve and develop new features for the Service.
- Comply with legal obligations.
3. SMS and Messaging Privacy
We take your messaging privacy seriously:
- We only send SMS messages to individuals who have opted in to receive them.
- You can opt out of SMS messages at any time by replying STOP.
- We do not sell, rent, or share your phone number or messaging data with third parties for their marketing purposes.
- Message content is stored securely and used only to provide the Service.
- Opt-in consent is not shared with or sold to third parties.
4. Data Sharing
We do not sell your personal information. We may share your information only in the following circumstances:
- Service providers: We use third-party services to deliver SMS (Twilio) and email. These providers process data solely on our behalf and are contractually obligated to protect your information.
- Organization administrators: If you interact with an organization using our platform, that organization's administrators can access your contact information and communication history within their account.
- Legal requirements: We may disclose your information if required by law, regulation, or legal process.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. If you request deletion of your account, we will remove your personal information within 30 days, except where retention is required by law.
6. Data Security
We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the following rights:
- Access, correct, or delete your personal information.
- Opt out of SMS or email communications.
- Request a copy of your data.
- Object to certain data processing activities.
To exercise any of these rights, contact us at support@oknyla.com.
8. Cookies
We use essential cookies to maintain your session and provide the Service. We do not use tracking cookies for advertising purposes.
9. Children's Privacy
The Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website. Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.
11. Contact
If you have questions about this Privacy Policy, please contact us at support@oknyla.com.